Control Switch

Case Studies

Five agents, in production.

Each of these is in active deployment with a Control Switch client. Details have been simplified for clarity. Names and metrics are illustrative pending client sign-off.

01 / 05

AI Texting Check-In Bot

A chiropractic group's front desk was buried in confirmation calls. We deployed a two-way SMS agent that handled 84% of pre-visit traffic in the first month.

84%Pre-Visit Traffic Handled By The Agent In Month One9 hrsFront-Desk Time Recovered Per Site Per Week−27%Same-Day No-Show Rate

02 / 05

AI Voice Agent For Inbound Calls

After-hours and overflow calls were going to voicemail. We deployed a voice agent built on Vapi + ElevenLabs that books, reschedules, and routes urgent triage to a human.

73%After-Hours Calls Resolved Without A Human−18%Voicemail Abandonment92%Patient Satisfaction In Post-Call Surveys

03 / 05

AI Scheduler

Schedulers were spending 40 minutes per slot juggling provider availability and patient preference. We replaced the manual loop with an agent that produces ranked appointment options in seconds.

4 minDown From 38 Min Per Appointment+22%Daily Slot Utilisation0Double Bookings Since Launch

04 / 05

Supplement Sorting App

An internal team was sorting supplements for individual patient regimens in a spreadsheet. We built a focused internal app that cut sort time per patient from 18 minutes to under 4.

18 → 4 minSort Time Per Patient8 hrsStaff Time Recovered Per Week−94%Mis-Sort Rate After The Verification Flow

05 / 05

EHR-Connected Onboarding Portal

Patient onboarding was happening in Typeform, then re-entered manually into the EHR. We replaced both ends with a portal that writes back natively.

0 minRe-Entry Time Per Patient (Was 12 Min)−96%Data Entry Errors89%Completion Rate (vs. 71% On Typeform)